Legal
This page sets out the legal information required by applicable regulations, as well as the rules governing the use of the website ateroo.com and the Ateroo mobile application. By using our services you agree to the Terms of Use set out in the second part of this document.
The website ateroo.com and the Ateroo mobile application are published by Ateroo Logistics, a company headquartered in Antananarivo, Madagascar, and registered with the Antananarivo Trade and Companies Register.
The director of publication is the legal representative of Ateroo Logistics in office at the date of consultation. For any editorial request you can write to contact@ateroo.com.
The website is hosted by OVH SAS, a French company headquartered at 2 rue Kellermann, 59100 Roubaix, France, registered with the Lille Métropole Trade and Companies Register under number 424 761 419 00045 — see www.ovh.com. For any technical question relating to the hosting, you can also write to contact@ateroo.com.
Personal data collected on the website and in the Ateroo mobile application is processed solely by Ateroo Logistics and is never sold to third parties. You hold a right of access, correction, deletion, opposition and portability over your personal data.
Full details on what data we collect, why, who has access to it and how to exercise your rights are available in our Privacy Policy.
The website ateroo.com, the Ateroo mobile application, their structure, source code, texts, images, photographs, illustrations, logos, icons, sounds, videos, layouts, designs and any other component of the site are the exclusive property of Ateroo Logistics or are used under licence from their respective owners.
Any total or partial reproduction, representation, modification, adaptation, translation or redistribution of the site or its components, by any means, without the prior written consent of Ateroo Logistics is strictly prohibited.
The trademark Ateroo and any logos appearing on the site are registered trademarks. Reproducing or using them in any form without prior authorisation may constitute an infringement.
These Terms of Use govern any access to, and any use of, the website ateroo.com, the Ateroo mobile application and the related services operated by Ateroo Logistics : parcel sending, parcel tracking, drop-off and pickup at relay points, cash-on-delivery handling and any other feature we may introduce from time to time (the « Service »).
By creating an account, by sending a parcel or simply by browsing the website, you agree to these Terms of Use without reservation. If you do not agree to any of the clauses below you must stop using the Service.
Ateroo Logistics may amend these Terms at any time ; the version in force is the one published at this URL on the date of your use of the Service.
Ateroo Logistics operates a last-mile parcel delivery network across Madagascar, with collection and drop-off through a partner network of relay points and direct pickups / deliveries by our couriers. Multiple delivery speeds (Express, Standard, Eco) and payment options (online, cash-on-delivery) are available depending on the parcel category and route.
The Service is provided « as is ». While we target the delivery windows displayed at the time of order, those windows are indicative and not contractual unless explicitly stated otherwise on the order summary.
Some Service features require the creation of a personal account. You agree to provide accurate and up-to-date information when registering, to keep your credentials confidential and to inform us as soon as possible at contact@ateroo.com if you suspect any unauthorised use of your account.
The Service is reserved for users aged 15 and over ; minors under 15 may only use the Service through a parent or legal guardian.
When using the Service you commit to :
Any breach of these obligations may lead to the immediate suspension of your account and, where relevant, to legal action.
Prices are computed at the time of order based on the parcel weight (or volumetric weight for bulky items), the network (intra-urban or national), the chosen delivery speed and any optional service such as fragile handling or cash-on-delivery. The applicable tariff grid is the one displayed on the quote page at the time of order.
Payment can be made online before pickup, by the recipient on delivery (cash-on-delivery) or against an end-of-month invoice for business customers covered by a written agreement with Ateroo Logistics. Late payment of an invoice may incur penalties at the legal rate in force in Madagascar.
Ateroo Logistics undertakes a best-effort obligation as to the displayed delivery windows. Delays caused by force-majeure events (natural disasters, strikes, road closures, customs operations, etc.), incorrect or incomplete delivery details or unavailability of the recipient cannot give rise to compensation.
Any claim relating to a missing, damaged or delayed parcel must be sent to contact@ateroo.com within seven (7) calendar days of the actual or expected delivery date, accompanied by the tracking reference and any supporting evidence.
Where the liability of Ateroo Logistics is engaged in connection with the transport of a parcel, compensation is limited to the direct and demonstrated loss suffered, capped at the declared value of the parcel at the time of order. Indirect, consequential or commercial losses (loss of profit, loss of opportunity, image damage, etc.) are expressly excluded.
No liability can be engaged in connection with items shipped in breach of section 9 (user obligations) or with parcels packaged inadequately.
Ateroo Logistics may amend these Terms at any time to reflect changes in our service, in applicable regulations or in our operational practices. The version in force is always the one published at this URL ; we recommend that you check it periodically.
These Terms are governed by the laws of Madagascar. Any dispute relating to their interpretation or to the use of the Service will, failing an amicable settlement, be submitted to the competent courts of Antananarivo.